In the box, you'll find a MOCAheart device, micro-USB charging cable, welcome cards and user manual. Our carrying accessories (Leather Keychain and iPhone 6 Case) are available for purchase at our online shop, and through our online retailers.
Follow these simple steps to get started!
1) Charge your MOCAheart using the micro-USB cable provided. We recommend a full charge (~60 minutes) before your first use.
2) Download the MOCAheart app from the iTunes App Store/Google Play Store.
3) Follow the instructions on the app to create your account.
4) Turn on Bluetooth on your smartphone to pair with MOCAheart.
5) Place both thumbs on MOCAheart gently to take your first measurement!
Insert the micro-USB head (gold-side up) into a USB port and connect the other side to your MOCAheart. The indicator light next to the MOCAheart charging port will turn red, indicating that your device is charging. Once a full charge is achieved (~60 minutes), the indicator light will turn green.
Product - General
MOCAheart is the world's smallest heart health tracker, created to help users develop healthy lifestyle habits. MOCAheart tracks your heart's vitals--heart rate, blood oxygen and blood flow--, allows you to view trends and changes in your measurements over time, and provides a secure chat to share measurements with loved ones and physicians.
MOCAheart measures your heart rate, blood oxygen level, and MOCA Index. MOCA Index is a qualitative blood flow index that is correlated to blood pressure.
MOCA Index is a qualitative measurement based on your blood velocity. It was created with reference to multiple and extensive research studies by institutions including MIT & Stanford that have shown a correlation between the pressure exerted by the heart and the speed at which blood travels through the body. In short, the faster blood flows through your body, the higher your blood pressure should be.
MOCAheart is a health and wellness device, not a medical device. While it is currently not FDA approved, we have plans to pursue FDA clearance in the near future.
No! MOCAheart is your health companion, ThPlease be responsible and see your doctor as you normally would.
Product - Design & Tech Specifications
MOCAheart fits comfortably in the palm of your hand. It measures 1.42” x 2.81” x 0.28” (36.0 width x 71.5 long x 7.05 mm thick).
MOCAheart is not waterproof. Please do not expose the unit to liquid (including water). Do not use MOCAheart in extremely humid environments like saunas, steam rooms, and hot tubs.
MOCAheart is constructed with medical-grade metal electrodes and a highly biocompatible plastic enclosure. These materials are hypoallergenic and are unlikely to cause skin allergies.
Product - Use and Care
Yes! You will need to download the MOCAheart app onto your smartphone in order to view results and enjoy the rest of the features.
Turn on your MOCAheart and enable Bluetooth on your smartphone. Place both thumbs on the MOCAheart sensor gently to start measurement. Your results will appear after 25 seconds of measuring. Do not shake the device while measuring, and avoid taking measurements under strong light, as it may interfere with the sensors.
MOCAheart is suitable for individuals of all ages! We designed MOCAheart to empower people to take better care of their heart health.
Take a measurement anytime you're curious about how your heart is doing. It’s a good idea to take a measurement at least once a day at around the same time and under similar conditions so you can better understand trends in your cardiovascular health.
Do not use the device during an MRI scan or in the presence of flammable anesthetics, drugs, or pressurized oxygen.
The battery may be depleted and this indicates that your MOCAheart needs to be recharged. If the light still doesn't turn on after charging your device, the PPG sensor bulb may have burned out. If this occurs, please contact our Customer Support at email@example.com. Do not try to repair the device yourself.
Use a soft, dry cloth to clean your MOCAheart and remove dust particles. To remove stains, use a damp cloth. Do not use solvents or alcohol.
MOCAheart's main sensor is extremely sensitive to liquids. Liquids will damage the sensor and render it unusable. Keep the device away from water and moisture. Do not drop MOCAheart or subject it to strong shocks or vibrations. Do not press the sensor with extreme force.
Product - Battery
You can check your battery level in the app's Control Center page. Your device should be charged when the sensor's red light flashes, or after 10-15 measurements.
When fully charged, MOCAheart has a battery life of about 3 days with regular use (about 3-5 measurements per day). One full charge can be completed in 60-70 minutes.
In standby mode, the battery consumption is 0.02Wh, low enough that the device needs to be charged only once a week.
MOCAheart uses a lithium-ion battery.
The internal battery of MOCAheart is not replaceable at home and we don't recommend you attempt any repairs or part replacements by yourself. Please reach out to our Customer Support team at firstname.lastname@example.org with any questions about replacements.
MOCA Index is a qualitative measurement of your blood flow correlated to your blood pressure.
MOCA Index is based on your estimated blood velocity measurement, detected by our PPG sensors. It was created with reference to multiple and extensive research studies by institutions including MIT & Stanford that have shown a correlation between the pressure exerted by the heart and the speed at which blood travels through the body. In short, the faster blood flows through your body, the higher your blood pressure should be.
MOCAheart was designed to help users create and maintain a healthy lifestyle. We created MOCA Index to be an indicator of your current heart health status. MOCA INDEX does not diagnose a condition or prescribe treatment or medication. Please be responsible and see your doctor as you normally would.
No! MOCAheart is your health companion, designed to support your doctors, not replace to them. It is a tool that empowers you with information about your cardiovascular health. It will record, display, and store your health data, but does not diagnose medical conditions or prescribe treatment or medication. Please be responsible and see your doctor as you normally would.
App - General
If you're iOS user:
1) Turn on the device.
2) Go to the Settings -> Bluetooth
3) Choose MOCACARE, press the info button (i) and choose click "Forget This Device" at the top.
4) Turn off the device.
5) Go to the MOCAheart app, reconnect the app and the device.
If you’re an Android user:
Many users have been encountering this issue because Android 6.0 requires you to allow permissions of "Location".
1) Go to Settings -> Privacy and Safety.
2) Turn Location "On," and click on App permission.
3) Under the App permission page, tap on Location.
4) Go to the MOCAheart app and reconnect your device!
MOCAheart is compatible with both iOS (8.0 and above) and Android (4.0.3 and above) operating systems with Bluetooth 4.0.
MOCAheart app is supported on iPhone 5 and above, iPod touch and above.
Aside from smartphones, the MOCAheart app can be used on iPads. Please note that the original interface was designed for iPhones, so the layout might be slightly off. However, measurement accuracy and results are unaffected, so not to worry - the app will still be 100% functional!
The MOCAheart app is distributed through the App Store/Google Play. Therefore, whenever a new update is released, you will automatically receive an update notification to your phone.
App - Activity and Messaging
Navigate to the "Activity" tab in the app by tapping the "Activity" icon on the bottom left corner of the screen. Here, you'll be able to see you and your contacts' measurement history.
Yes! You can send text messages, images and audio clips through our secure chat platform.
Of course! Simply download the app onto your new phone and log in with your existing MOCAheart account. Your measurement history is linked to the account you signed up with.
App - Contacts
On the "Activity" tab, tap the "Add" icon on the top right corner of the screen. Enter the name/phone number of your desired contact and we will populate closely matched results. You’ll then be able to send them an invitation to connect via email or text message.
Go to your phone's settings and ensure your contacts are enabled for the MOCAheart app.
Your contact will be able to see your measurements and notes.
Navigate to your Contacts List and swipe left on the contact you would like to delete.
App - Measuring
A good comparison is the amount of pressure you'd use to swipe up and down your phone - so not a whole lot!
Sometimes due to poor signal, not enough data was collected by the PPG sensor to analyze your result. Make sure to place your thumbs on the MOCAheart sensor gently, as too much pressure can interrupt the signal.
Yes! After you receive your measurement result, tap the pencil icon on the top right corner of the screen to leave a quick note about your measurement. In addition, you can select from our list of "What are you up to?" statuses to make a note of what you were doing prior to taking your measurement!
App - Account
Open the MOCAheart app and follow the on-screen sign up prompts to set up an account. You can choose to sign up for an account using either your email address or phone number.
Yes! However, be sure to create an account for each user so trends will be personalized, allowing you to see how your lifestyle habits are associated with changes in your overall health status.
No, you need to be signed into your account in order for measurement data to be saved in our secure server.
Once your account has been created, you will receive a 6-digit verification code via email or text message. Enter the code back in the app to complete the verification process.
Simply request another new code. In the "Settings" screen, navigate to the "Account" section and tap "Verify" to resend the code. The new verification code will be sent to you via email or text message.
App - Calibration
Calibration with your known blood pressure reading provides a baseline to compare your results to, ensuring greatest accuracy in your measurement data.
By calibrating your device with your blood pressure reading, you will receive more personalized and accurate results.
To calibrate your MOCAheart, you will first need to measure your blood pressure using a cuffed blood pressure monitor. Then:
1) Open your MOCAheart app.
2) Tap on the MOCAheart icon on the top right corner.
3) Tap on "Calibration" at the bottom of the screen.
4) Press "Start" at the bottom page - you will need to click on it twice.
5) Enter your systolic and diastolic measurements, and tap on "Next".
6) Use MOCAheart to take the measurement again. Afterwards, the device will be calibrated!
App - Apple Health
Yes - the MOCAheart app is compatible with Apple Health.
Currently, only your profile information will be synced between MOCAheart and Apple Health. However, our team is working on enhancing syncing capabilities to include measurement data. We'll send out an update once this feature is available!
You can find the "Sync profile with Apple Health" option at the bottom of the "Settings" screen. Tap, and you’ll be ready to go!
Safeguarding personal data is a top priority for us and we will not share your information with third parties without your consent.
Your measurement results can only be seen by people who you've accepted or requested as a contact in the MOCAheart app.
Absolutely! In the MOCAheart app, you can send the invitations to contacts, allowing them see your measurements and trends. We firmly believe that MOCAheart is more valuable if you allow close family contacts and/or health providers to view your results.
We accept PayPal and credit or debit cards (MasterCard, Visa, Discover Network, American Express, Diners Club International or JCB).
To request changes to your order, please contact our Customer Support team at email@example.com. For an immediate response, please email us Monday through Friday from 8 am - 6 pm PST.
To cancel your order, please contact our Customer Support team at firstname.lastname@example.org. For an immediate response, please email us Monday through Friday from 8 am - 6 pm PST. If your order has already shipped, we are happy to process the return claim for you. However, please be noted that you will be responsible for the cancellation-return shipping fees.
We have two shipping methods available: FREE ground shipping, and $15 3-Day shipping on orders within the United States.
After placing an order, we will process and ship it within 2-3 days. Once the package is en route, it will take 7-10 days to reach its final destination when you choose our complimentary ground shipping option. We also offer 3-Day rush shipping at an extra cost.
After your order is shipped, we will send a confirmation email with the tracking information. If you placed and order and haven't received your tracking information in over 7 days, please contact our Customer Support team at email@example.com.
Please contact our Customer Support team at firstname.lastname@example.org for availability of MOCAheart outside the US.
Returns & Repairs
If you are unsatisfied with your purchase for any reason, we will gladly accept your return and you will have 30 days from the day of purchase to request for a full refund. The device must be in good condition and be returned in its original packaging. Learn more about our Returns and Repair Policy at here.
We provide one-year limited warranty for MOCAheart from the date of purchase. The warranty does not cover damage or consequential damage caused by unauthorized service, improper use or maintenance of MOCAheart, and non-compliance of the safety and precautions as mentioned in our Terms and Conditions.
Do not disassemble or repair MOCAheart yourself. Please contact our Customer Support team at email@example.com for assistance with repairs.
Your MOCAheart's serial number is located on the device's original packaging. You can also find your device’s serial number by connecting it to your phone, and navigating to the “Control Panel” page in the app.
Your refund will be credited in the form of your original payment method. Please allow 7-10 billing days for the refund to appear on your billing statement.
Have a product inquiry or support question? Send us a message and our support team will be in touch.